Our round-the-clock network operating centre enables us to respond to all our customers’ issues and concerns whenever they need it most.
Network monitoring with a difference
We understand how difficult it is to keep business moving when we face network downtime. So we set up Tribal Eye, our network operating centre, with the assurance that our ITIL-certified engineers are available to provide IT support and help our customers any time of the day, any day of the week.
High level support & security
Tribal Eye provides continual monitoring of and support for all our deployed integration and platform services, while ensuring the highest levels VLAN and network security. With support from Tribal Eye, our customers will have convenient access to an expert team that maintains close contact with IP-Tribe deployment teams. This lets us stay on top of all customer developments and find the right solutions anytime. This improves response speed and system availability for uninterrupted business operations.
High availability infrastructure
Tribal Eye is located in High Availability Infrastructure (building availability with five 9s).
Certified customer data security
Tribal Eye's Clean Room provides an environment for customer data security that is aligned with Tier 1 Telco Grade PDPA requirements and is ISO-27001 certified.
Multilingual capabilities with fluencies in English, Malay, Mandarin, Cantonese & Bahasa Indonesia.
In-house monitoring solutions
In-house developed dashboards via open-sourced solution to supplement existing vendor and customer monitoring tools to improve and enhance monitoring capabilities.